9900 Privacy Policy — Protection of Your Personal Information
This document explains how the 9900 platform collects, uses, stores and protects the personal information of users who access or register on our platform. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
What information does the 9900 platform collect?
When you register and use the 9900 platform, we collect the following categories of information:
- Account information: Your username, password (stored in encrypted form), email address and phone number as provided during registration.
- Personal identification information: Where required for identity verification purposes, we may request official documents such as a Malaysian identity card or passport.
- Payment information: Transaction details in MYR (RM) including deposit method (TNG eWallet, Maybank2u and others), amounts and transaction dates. We do not store credit or debit card details directly.
- Device and browser information: IP address, device type, operating system, browser used and screen resolution, for security purposes and to optimise the user experience.
- Usage data: Pages visited, session duration, game preferences, betting history and other in-platform activity, for service improvement purposes.
- Cookies and tracking technologies: Small files stored on your device to identify login sessions, remember preferences and analyse usage patterns.
How is this information used?
9900 uses the information collected for the following purposes:
- Account management: Verifying user identity, processing registrations, deposits and withdrawals in RM, and enabling secure access to the platform.
- Service improvements: Analysing usage patterns to improve platform design, mobile performance and the overall experience for Malaysian users.
- Security and fraud prevention: Detecting unusual activity, protecting accounts from unauthorised access and preventing platform misuse.
- Communications: Sending important account-related notifications, terms updates, security alerts and, with your consent, promotional information about the platform.
- Legal compliance: Complying with applicable legal and regulatory requirements governing the platform's operations.
9900 will not use your information for any purpose other than those stated above without first obtaining your consent.
How are cookies and tracking handled on this platform?
The 9900 platform uses cookies and similar tracking technologies for the following purposes:
- Session cookies: Maintaining your login session while you use the platform so you don't have to sign in repeatedly within the same session.
- Preference cookies: Saves your language preference (Bahasa Melayu) and display settings for a more comfortable platform experience.
- Analytics cookies: Helps us understand which pages are visited most frequently and how users interact with the platform, for internal improvement purposes.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including potentially requiring you to log in more frequently.
The 9900 platform does not use third-party cookies for external advertising or data sharing with advertising networks.
How is your data stored and protected?
User data security is a top priority at 9900. The protective measures we have in place include:
- SSL encryption for all connections between your device and the platform's servers to prevent data interception during transmission.
- Passwords are stored in hashed form and cannot be read, even by internal staff.
- Strict internal access controls ensure that only authorised personnel can access user information for technical support or compliance purposes.
- Continuous system monitoring to detect and respond to any intrusion attempts or unauthorised access.
User data is retained for as long as the account remains active, or for as long as necessary to meet legal obligations. When an account is closed at the user's request and there is no legal requirement to retain the data, personal information will be deleted within a reasonable timeframe.
Information is only shared with third parties in limited circumstances: approved payment service providers (to process MYR transactions), legal authorities where required by law, or technical service partners bound by strict confidentiality agreements. 9900 does not sell or rent user data to third parties for marketing purposes.
Your rights as a 9900 platform user
As a 9900 platform user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Most basic details can be updated directly through your account dashboard.
- Right to erasure: You may request the deletion of your personal data when it is no longer required, subject to any legal obligations that may require us to retain certain records for a prescribed minimum period.
- Right to withdraw consent: For promotional communications, you may withdraw your consent at any time without affecting your core account services.
To exercise any of these rights or to make enquiries about your personal data, please contact the 9900 team at [email protected]. We will endeavour to respond to your enquiry within a reasonable timeframe.
This privacy policy may be updated from time to time. Any material changes will be communicated via an in-platform notice or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy. For further enquiries about your privacy or rights, you may also refer to our FAQ us.
Still have questions about your privacy or data security?
Reach our team at [email protected] or visit our FAQ page for more information. Register a free account to start using the platform with confidence.